FAQ

To place an order, browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Yes, you can cancel or modify your order within 2 hours after placing it, provided it hasn't been shipped. Contact us at giessetrading@gmail.com to request changes.

We currently ship to Europe. If your location isn't listed, please contact us for assistance.

We accept returns within 15 days of delivery, provided the items are unused and in their original condition. Certain items, such as personalized or perishable goods, may not be eligible for return.

To request a refund, contact us at giessetrading@gmail.com with your order details. Once your return is approved, refunds will be processed within 3 days.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

You can reach us via:

• Email: giessetrading@gmail.com

Our customer service hours are 09 - 17h. We aim to respond to all inquiries within 24 hours.